Today on the Servant Leadership Podcast we welcome J.R. Briggs, the founder of Kairos Partnerships. J.R. has devoted his work to serving leaders through writing, coaching, and speaking. He’s the author of several books, including “Fail” and “The Art of Asking Better Questions”. J.R.’s mission in life is to grow fruit on other people’s trees and to keep his focus pointed out toward the people he serves. In this conversation, J.R. shares how the way we define failure and success ends up defining us. Join us as we better understand how the quality of your life rises and falls on the quality of your questions, and what it really means to be a servant who leads rather than a leader who serves.
J.R. Briggs
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There was a a situation I was in uh in
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ministry uh 20 years ago this week
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actually that um created such hurt and
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betrayal and and uh and loneliness and I
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didn't quite know what to do with it.
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And I found myself as a leader saying
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I'm not sure where to go with this. I'm
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not sure who to talk to.
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I need to handle this appropriately but
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I'm not sure how. And so it was from
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that process of basically saying what is
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failure? And I began to realize that how
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you define failure will always define
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you.
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Today on the servant leadership podcast,
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we welcome J.R. Briggs, the founder of
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Cairo Partnerships.
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JR has devoted his work to serving
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leaders through writing, coaching, and
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speaking. He's the author of several
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books, including Fail and The Art of
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Asking Better Questions.
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J.R.'s 's mission in life is to grow
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fruit on other people's trees and to
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keep his focus pointed [music] out
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toward the people he serves.
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In this conversation, Jr. shares how the
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[music] way we define failure and
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success ends up defining us. Join us as
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we better understand how the quality of
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your life rises and falls on the quality
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of your questions and what it really
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means to be a servant who leads rather
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than a leader who serves.
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Jr., thank you for joining us on the
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servant leadership podcast.
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I'm happy to be with you. looking
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forward to this conversation. Chris,
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this feels so full circle for me because
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I first heard you talk when I was in
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college and I I even went back to my
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notes and was thinking about like this
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interview and I was reading my notes
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from over a decade ago and it was all
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about failure and I didn't realize how
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much from that thread like actually has
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had an impact on me because there's been
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a ton of failure. Uh but at the same
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point it was such good content. talk to
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our audience about how you really like
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fell into becoming like a failure
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expert, which is kind of a crazy
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concept. [laughter]
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And Chris, I love how you worded that
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because sometimes people introduce me as
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this guy literally wrote the book on
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failure, guys. Like, [laughter] and so I
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don't know if I succeeded in talking
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about failure or failed in failure, but
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that makes me a success. I don't know,
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but it can drive you crazy. But I think
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you use the word fell. How did you fall
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into this? And you know, that's what
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failure is. It's it's a fall in some
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way. And um I won't go into the whole
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story, but um yeah, there there was a a
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situation I was in uh in ministry uh 20
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years ago this week actually, that um
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created such hurt and betrayal and and
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uh and loneliness. And I didn't quite
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know what to do with it. And I found
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myself as a leader saying, "I'm not sure
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where to go with this. I'm not sure who
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to talk to. I need to handle this
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appropriately, but I'm not sure how."
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And so it was from that process of
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basically saying what is failure? And I
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began to realize that how you define
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failure will always define you. How your
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organization, your business, your
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nonprofit, your family, your church, how
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that defines failure will define your
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ministry, nonprofit, your business, your
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organization. But it's conversely
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conversely you can say the same thing.
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How you define success will define you
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as well. And so this was a really saying
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what did I fail at? You know, what what
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actually am I a failure? Um what did I
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learn from it? Why are we so afraid of
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it in our culture? Um why are we deathly
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afraid of it? Uh to the point that some
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people say I'd rather die than fail in
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some certain areas. And so um that
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really got me going down the rabbit hole
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of how do I define who I am? Where does
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that metric quote unquote metric of
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success or failure come from? and how do
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I align my life around that metric? And
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um so it there's a lot to unpack there,
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but it was through my own painful
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experience that quite honestly, Chris,
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I'm still extracting shrapnel from my
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heart after two decades. Um but
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hopefully I'm stewarding that in a way
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that has been helpful and hopeful for
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both me and for other people.
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How did you define failure? And and as
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you thought of it, was it something that
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you felt like was personal to you or was
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it transferable to others?
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Yeah, great question. I think there's on
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two levels. One is your overall like
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life, you know, fail success. What does
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that look like? Um, and Chris, you know
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that I'm a follower of Jesus. And so,
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one of the things that, you know,
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there's a there's a parable of the
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talents, you know, one, two, and five
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talents. And the master comes and hands
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them out. And and, uh, one doesn't
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handle them very well. He actually
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buries it in the ground and he's very um
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fearful of about um how the master might
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respond. And and so what's interesting
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in that is we will never hear uh the
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master say to us well done good and
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successful servant. It will only be well
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done good and faithful servant. And so
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how do I define quote unquote success
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around faithfulness? Sure there are
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metrics and there are numbers but what
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does it mean? And I think about this,
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David Brooks talks about the difference
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between eulogy virtues and resume
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virtues. And when we think about that,
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oftentimes in our world, we value,
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especially in our North American
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context, we value things that can be
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measured on a resume. He doubled the
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company in five years. You know, she
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generated, you know, 80% new revenue.
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Um, you know, he or she graduated with a
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PhD in in a from a prestigious
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university.
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But when you think about a eulogy, what
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people really remember you about when
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you're in a casket
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is they're not saying, "You know what?
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She was the first one in the office and
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the last one to leave every day. You
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know, he he doubled the the the
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company's income for five straight
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quarters." No, they say things like, you
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know, he was the best uncle I ever had.
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You know, um he was a friend that
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believed in me before I believed before
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I even believed in myself. you know, he
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showed me what was truly important. She
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loved me even when I didn't deserve it.
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And so, we've got to orient our lives
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around either resume virtues or eulogy
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virtues. And I think the first half of
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life is we think it's all about the
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resume virtues until we realize the
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second half of life when there's more
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maturity, it's actually about the res or
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the eulogy virtues and how we cultivate
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those. So there's a lot there to unpack
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for sure, but I would just encourage all
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of us uh and all of your listeners to
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really think long and hard of how do I
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define success quote unquote success and
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failure and because that's going to
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define us. So the failure is on a big
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level but also on I'll call a lowercase
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failure of uh sometimes you know there
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are there are goals to meet there are
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quotas that need to be to be met there
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are uh things that just need to occur
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right I can fail a class um in in school
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I can get fired from a job but at the
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same time um thinking through what is my
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ultimate goal and so we've always got to
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be thinking our sort of lowercase
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failure through the lens of what
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actually is failure or success on the
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broader level. Who defines that? How is
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it defined? And what does healthy,
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faithful stewardship look like of that
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success or failure?
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Yeah, I love that you're coming at it
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from a faith standpoint. How do you
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balance it when um it feels like every I
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mean, I've got little kids, right? and
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and everything we talk about is about
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winning and success and success in
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sports is winning or getting goals or
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getting assists or whatever it ends up
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being. Um hitting a home run or just
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making a hit like it's all transactional
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success, right? And I agree with you on
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the other success, but how have you seen
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the setup of those kind of worldly
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successes hurt the ability for people to
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see like spiritual stewardship and
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spiritual success play out later?
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Great. And you hit on the right word and
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that's stewardship. Um, for me, one of
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the most important questions I can ask
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myself is what is my motive? Why is it
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that I want to be successful in this?
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Now, there are some people that take it
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so far the other direction that they
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say, "Well, it's just about
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faithfulness. We don't really care about
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success." And so, what they do is very
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shoddy work. They don't come in
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prepared. They're very unprofessional.
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They lack excellence. And here's the
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secret. No one wants to be around people
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like that. No one wants to work with or
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for people like that. We should strive
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for excellence in all that we do. And we
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see that actually throughout scripture.
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You know, Paul says, "Run in such a way
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as to win the prize." Well, why? because
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that's important. But what's my motive
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in that? Is it to show off? Is it to be
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successful? Is it to be become rich and
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famous? Is it to make myself feel better
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about me? Or is there something greater?
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Am I living for someone or something
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beyond myself? And I think we can do
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that. You know, you as a father, um,
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you're doing that by trying to instill
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that in your kids, right? And so my
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guess is that your definition of success
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even as a a father, a faith oriented,
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faith saturated father that changed than
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when you were younger in high school,
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right? Your definition of failure or
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success has changed. Um because now
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you've got a family and and so that is a
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tough balance that requires a ton of
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wisdom. A ton of wisdom and humility to
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really be honest with ourselves of
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asking what is my motive? Is it that all
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the attention and praise comes to me?
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Look at me. I'm so amazing. Or is it
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often to give us a platform to be able
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to use that uh to something greater and
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something bigger than us. And so that's
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that's a convicting and clarifying
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question for me. What is my motive? And
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um one of the prayers that I pray often,
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Chris, is that um Lord, would you grant
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me more influence and more obscurity?
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And most of the time I like that
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question. And sometimes I have to pray
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that with with gritted teeth. And the
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reason being is I don't always want
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obscurity. Um but I want to live my life
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in such a way. My life mission is to
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grow fruit on other people's trees.
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But oftentimes that means um that I
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don't get the attention. I don't get the
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notoriety. Uh people don't know it's me.
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Um there's a lot of invisibility in
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that. And I'm I'm okay with that most
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days. But there are other days that my
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pride gets in the way really big time in
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the way where I want to say hey I taught
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them that you know she learned that from
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me you know I mentored that person for
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five years and look where they are now
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and that's where I've really got to be
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careful what is my motive and so yeah
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how that is an incredibly important uh
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question to ask especially as people of
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faith
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but let's make sure we don't do things
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shoddily
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uh unexcellently, but let's make sure we
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do it with the right motives when we're
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being excellent in all that we do.
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Yeah. I mean, you talk about your
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personal mission being to grow fruit on
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other people's trees. I I love that. Um
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I'm not sure that the average person
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who's less thoughtful than you, i.e.
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myself, uh even thinks about like what
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is our personal mission? How did you get
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to a place where you're like, "Hey, I
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really want to think through this stuff
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at a deeper level, come up with a
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personal mission, and then how have you
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seen that play out like or actually like
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chosen to live that out? What what's
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changed in your life because of it?"
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Yeah. Well, I love that the word
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decision comes from the Latin word dere,
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which means to cut or to cut away, which
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means that any decision we make, it
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isn't just about what we decide. We're
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actually choosing to actually push and
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cut things away, and what remains is our
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decision. Silly example, for every book
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that I read, I'm cutting away thousands
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if not millions of other books not to
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read. And so, or when you get married,
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you say, "Forsaking all others, right?
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I'm marrying this person, but I'm
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pushing away everybody else in this
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decision." And so, for me, I wanted some
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clarity with a mission statement to be
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able to say, "Why do I exist?" And to
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wake up every day and say, "This is
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driving me." And also to evaluate, talk
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about success and failure. Did I do
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that? Did I grow fruit on other people's
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trees today? Or was it just about me?
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Our family has a motto which we call
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APO. Um it stands for arrows pointing
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out. A lot of people live with their
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arrows pointing in. Look at me. They
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walk in a room, here I am. Look at me.
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But we want to be the kinds of people as
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the Briggs family that the arrows are
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pointing out. So when we walk in a room,
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we say, "There you are. Look at you."
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and that the value and the attention is
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on other people because we really
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believe that life is best lived when we
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live beyond ourselves. And so if life
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was best lived beyond ourselves, I
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thought, well, how do I do that? And I
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love seeing I just find great joy in
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people vicarious vicariously living
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through the joy of people succeeding and
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thriving and growing. And I thought, you
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know, that's what I love. Um, and I I
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I'd uh I know your listeners can't can't
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see this, but I've I've got this little
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thing on my desk here, which is uh it's
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hard to describe, but it's it's a guy
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who is planting a sapling, but
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underneath is is actually a big oak tree
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that the next generation enjoys with
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birds and children swinging from it.
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That's what I want to live. And that's
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why I've got it right here under my
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monitor uh to look at every day as my
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life of my life mission is to plant
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saplings and grow fruit on other
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people's trees. Other people may not be
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thoughtful with that. That's fine. But I
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would simply ask your friends and
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yourself and ask God, um God, why am I
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put why have I been put here on this
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earth? Um and that can be a esoteric and
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and sort of a a big question, maybe too
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big or vague. So, I like to ask people,
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when are you most alive?
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What drains you the most as well? But to
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notice those times where you feel most
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alive, almost like there's an electric
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current running through your body and to
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say, "Huh, maybe there's something here
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to teach me about what jazzes me about
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how I'm made, about how I'm wired, and
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about how I can steward this one and
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only one life that I've been given. How
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do I steward that?" Well,
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I love that. And an interesting thing
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when you talk about the arrows pointing
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out which I've never heard that analogy
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but I really like it. Um
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certain people came to my mind of in my
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life who I'm surrounded by and there's
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certain people who it's like man they
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live to put fruit on other people's
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trees and they're the best people to be
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around. So that's that's a cool mission
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that you have as your personal mission
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but also for the people like it's just
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good insight for other people to take
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away of like that's something we all
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should be doing. Um, one of the things I
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know that you've been doing your whole
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life, but and in the last couple years
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is asking a lot of questions. Wrote, you
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wrote a book on it even. Talk about how
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the book came to be and talk about the
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book a little bit for our audience to
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hear.
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Yeah. Well, Chris, it relates very well
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to what you just said because talk about
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people with their arrows pointing out. I
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began to notice the difference between
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people who were really inspiring, lived
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really exciting lives. They were
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maximizers. They they just illuminated
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other people. And then I also noticed
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another group of people that they kind
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of diminished people and they didn't
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they lived uninspiring small lives. And
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I thought, I don't really want to be
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like them.
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I mean, they're great people, I'm sure,
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but I don't want to be like I want to be
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like these people over here. And I began
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to ask, what's the difference? And
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Chris, I began to notice that this group
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over here who lived inspiring lives,
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they lived with their errors pointed
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out. I said, 'Okay, but what does that
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mean? They were generous. They served.
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They gave people a full-bodied yes. They
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paid attention to others. Um, they were
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living for something larger than
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themselves. But what on a practical
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level, Chris, they asked great
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questions.
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They asked Christ great questions of
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God, of themselves, and of others. And
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because of that, everyone was better off
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because of it. And so for me, I began to
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study this, realize this, notice this,
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and then seek out people who ask great
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questions. One of those, fortunately,
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was my dad. Um, and then I began to
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notice in in the Bible that Jesus is
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described as the way, the truth, and the
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life. But he also asked a ton of
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questions. A ton. Way more than we
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think. In fact, Jesus asked over 300
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questions recorded in the Gospels. He's
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asked over 180 and he only directly
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answers five of them. And so Jesus
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really wrestles with and embodies and
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embraces the idea of questions as well.
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And we study his miracles as Christians.
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We study his parables, his healings, the
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stories. We don't often study his
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questions. And I think we miss out
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because of it. And so because of that, I
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I when I went to get my doctorate, I
00:17:12
studied um and the the whole subject of
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it was uh equipping leaders to ask
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better questions in the way that Jesus
00:17:20
asked. And um I wrote my dissertation on
00:17:23
it. By the way, no one wants to read my
00:17:25
dissertation. I wrote it and I don't
00:17:26
want to read it. But I thought the the
00:17:28
research here is really good and I think
00:17:30
I can boil this down to bring the
00:17:32
cookies to the bottom shelf for people
00:17:34
that say, "Yeah, I think questions are
00:17:36
important, but but why are they
00:17:38
important?" and how do I grow in them?
00:17:39
And so that came about to uh to come to
00:17:42
the the book, The Art of Asking Better
00:17:44
Questions. And if your uh listeners want
00:17:47
to read it, great. If they don't, here's
00:17:49
the whole book in one sentence. The
00:17:50
quality of your life is determined by
00:17:53
the quality of the questions that you
00:17:55
ask God, yourself, and others.
00:17:57
Wow.
00:17:58
And stop. That's it. So, if that doesn't
00:18:00
interest you, don't worry about it. You
00:18:02
know, if you don't want to have a a more
00:18:04
quality life, forget it. And that's
00:18:05
totally fine. But for those who do, I
00:18:08
really believe that the quality of your
00:18:10
life is determined by the quality of the
00:18:12
questions you ask God, yourself, and
00:18:14
others.
00:18:16
When you talk about the quality of the
00:18:17
questions, I mean, that could go a lot
00:18:21
of directions. What makes good
00:18:22
questions? And what kind of questions
00:18:24
should people like where do you even
00:18:26
start?
00:18:27
Yeah, great. Great. You're asking great
00:18:29
questions. Let me just affirm that. I
00:18:31
know it's getting meta here, Chris, but
00:18:33
um there's a there's a woman named uh
00:18:35
Heather Hollowman. She teaches at Penn
00:18:37
State uh university and she wrote a book
00:18:39
called the six conversations and she
00:18:41
said all questions are about clarity and
00:18:44
engagement. Sometimes we need to just
00:18:46
ask questions like what time is it or
00:18:48
you know do I turn left or right here?
00:18:51
But engagement, connection, trust,
00:18:54
that's that second piece. And so I
00:18:56
really believe that good questions force
00:18:59
us to participate in things that we
00:19:02
would not have participated in
00:19:03
previously. could be new thinking, new
00:19:06
ways of creativity, new perspective, um
00:19:09
new ways of engaging with other people.
00:19:11
But we live in a world that has a lot of
00:19:13
obstacles that keep us from asking good
00:19:15
questions. But I think all great
00:19:18
questions have four components. They
00:19:20
they have to have curiosity, they have
00:19:22
to have wisdom, they have to have
00:19:24
humility, and they have to have courage.
00:19:27
I just don't know how you ask a genuine
00:19:29
question without some sense of
00:19:30
curiosity, right? But also, I need
00:19:33
wisdom.
00:19:34
because I could ask 10,000 different
00:19:36
questions. How do I know what the right
00:19:38
question to ask is at the right time to
00:19:41
the right person for the right motive?
00:19:44
But I also need humility because I'm
00:19:46
admitting if I ask a question, I don't
00:19:48
know. I don't know something. And that
00:19:51
takes some humility to do that and to
00:19:53
wait patiently for their answer. And
00:19:55
then lastly, courage. Sometimes the
00:19:57
questions we ask if we're when we admit
00:20:00
I don't know, that takes courage in in a
00:20:02
setting. But also good questions invite
00:20:07
appropriate vulnerability and when
00:20:09
there's vulnerability it always requires
00:20:11
courage. So there's a lot of levels we
00:20:13
could go on that but I I really think
00:20:14
that um good questions the difference
00:20:17
between good questions and great
00:20:18
questions often is the level of impact
00:20:20
that happens when there's curiosity,
00:20:22
wisdom, humility and courage that all
00:20:24
come together.
00:20:26
Wow. How have you seen some of the
00:20:28
questions you ask change with with the
00:20:30
thoughts? because you even bring up
00:20:32
Jesus as the example and a lot of times
00:20:34
he asked a question you may have already
00:20:36
known the answer to but he's asking the
00:20:39
question to get the other person to
00:20:40
think like how do you weigh all of that
00:20:42
and how you think about questions now
00:20:45
yes and and I I studied in my time Jesus
00:20:48
asked 27 different types of questions uh
00:20:51
from uh you know even non-verbal
00:20:55
questions right I mean we can we can ask
00:20:56
non-verbal questions in our body
00:20:58
language you know I Right. I mean, your
00:21:01
viewers can't see that, but I can use my
00:21:03
hands and my face to say what, but I
00:21:05
didn't have to say anything. And so,
00:21:07
yeah, there's lots of different ways and
00:21:09
lots of different impacts that we can
00:21:11
have uh when it comes to to questions.
00:21:13
And Jesus used that masterfully. Um he
00:21:17
knew that questions force us to engage
00:21:21
and act. Sometimes they're rhetorical.
00:21:24
Sometimes Jesus even looked like he was
00:21:26
playing naive on the road to Emmas when
00:21:29
he he's talking. He said, "What things
00:21:31
are you talking about?" It almost like
00:21:32
he has this smirk that he knows. But
00:21:35
he's just getting them to engage in
00:21:37
talk. Um and so I mean what's
00:21:40
interesting too is that Jesus said, "I I
00:21:42
never do anything I don't see my father
00:21:45
doing." And the Old Testament is full of
00:21:47
God the Father, the first person of the
00:21:49
Trinity, asking a bunch of questions.
00:21:51
And you think, "Wait a second. I thought
00:21:53
God knew everything. But to your point,
00:21:55
like you said, God asks us questions not
00:21:58
because he needs to know, but because we
00:22:01
need to know. And think about Adam and
00:22:03
Eve in the garden when they sin. He he
00:22:06
says, "Where are you?" He He's not
00:22:08
looking at his GPS going, "I can't find
00:22:10
them. Where'd they go?" Um he is wanting
00:22:13
Adam and Eve to locate where they are.
00:22:15
And that is not a geographical question.
00:22:17
That is a relational and spiritual
00:22:19
question that he's asking. Where are
00:22:20
you? And so I I think it is an
00:22:23
incredible gift that the God of the
00:22:27
universe who knows everything would
00:22:29
still ask questions to lower himself
00:22:32
with humility
00:22:34
to our level as a way of drawing us
00:22:37
closer to himself.
00:22:39
And that it just continues to blow my
00:22:41
mind. You know, we do that with our kids
00:22:43
when our kids are little. We're asking
00:22:45
our kids questions that we know the
00:22:47
answer to, but we're doing it as a way
00:22:49
of showing we're paying attention and we
00:22:52
want to be in relationship with you and
00:22:53
we want to engage with you and share
00:22:55
something to deepen trust. And I just am
00:22:58
so grateful that God is not some distant
00:23:01
deity, but he's the kind of God that is
00:23:04
willing to engage in relationship with
00:23:06
us.
00:23:08
Yeah. We talk a ton about servant
00:23:10
leadership on the podcast and a lot of
00:23:12
people listening servant leadership
00:23:14
might resonate immediately or it might
00:23:16
just be they they love leadership
00:23:17
lessons. Uh you bump into all kinds of
00:23:21
leaders through coaching and different
00:23:23
talks you do, conferences you speak at,
00:23:25
whatnot. What question should leaders be
00:23:28
asking that they're not asking right
00:23:30
now?
00:23:31
Yeah. Well, the first one and we
00:23:33
mentioned already is what is my motive?
00:23:35
Because if leaders have a poor motive,
00:23:38
it can hurt not only themselves but a
00:23:40
whole bunch of other people. And so
00:23:42
we've got to be really careful with
00:23:44
that. Another question that I constantly
00:23:46
ask myself and I teach other leaders to
00:23:49
ask that uh the question as well is how
00:23:53
can I add value to the person or persons
00:23:56
that are right in front of me?
00:23:58
You know, our job is to to serve others.
00:24:01
I think one of the best definitions I've
00:24:03
heard of leadership is helping others
00:24:05
succeed. And so if other people succeed,
00:24:08
that means that I've got to do what I
00:24:10
can to serve them so that that can
00:24:12
happen. And so how can I add value? How
00:24:14
can I serve the person in front of me?
00:24:16
Uh is a really important question. You
00:24:18
know, you talk about servant leadership,
00:24:20
uh, Chris, shortly after graduating from
00:24:22
college, um, I had a mentor in my early
00:24:24
20s, early to mid20s, and and we talked
00:24:28
about servant leadership over Chipotle,
00:24:29
and we do that every every month or so.
00:24:31
And Tom asked me the question. He said,
00:24:33
J.R., you've heard servant leadership. I
00:24:35
said, yes. He said, "Is it better to be
00:24:37
a servant who leads or a leader who
00:24:40
serves?" And I thought, "Well, maybe
00:24:42
this is just nuance." And he said, "It
00:24:44
really matters. I'll give you a couple
00:24:45
weeks to think about it and we'll come
00:24:46
back and talk about it.
00:24:48
And I said, I think I think the answer
00:24:51
is it's better for me to be a servant
00:24:53
who leads than a leader who serves, but
00:24:56
I'm not sure. And he said, that's right.
00:24:58
And if we look at this through the
00:25:00
definition of Jesus, um, you know, a
00:25:03
servant who leads. Jesus was a servant.
00:25:05
And if he puts us in a position to serve
00:25:08
a servant who leads, what happens if I
00:25:11
taken out of leadership? If I'm taken
00:25:14
out of a role of leadership, that
00:25:15
crushes my identity. I used to be a
00:25:17
leader. Now I'm not a leader. Now I'm
00:25:20
put in a position where someone else is
00:25:21
leading me can really rock your
00:25:23
identity. Um, if I start as a leader and
00:25:27
I'm taken out and that's my identity, a
00:25:29
leader who serves. If I'm a servant who
00:25:31
leads and then I'm taken out of that and
00:25:33
I'm now a bread truck delivery driver or
00:25:36
I'm a janitor of a local high school,
00:25:38
totally fine. But it it changes the
00:25:41
expression of my servantthood. It
00:25:44
doesn't change my identity. And
00:25:46
unfortunately, I think some people with
00:25:47
servant leadership, they think they are
00:25:49
leaders who serve. And I really think
00:25:52
the reorientation is that we need to be
00:25:53
servants who God has graciously invited
00:25:56
us to lead. And he has the
00:26:00
u the right to take me out of leadership
00:26:03
at any time and put me in something else
00:26:05
if he so pleases. then I become a
00:26:08
servant who plums or a servant who uh
00:26:11
washes windows or a servant who's a
00:26:13
stay-at-home mom or dad. Um but uh to me
00:26:17
that was a really informative question,
00:26:19
maybe one of the most important
00:26:20
questions around servant leadership that
00:26:22
my mentor Tom asked me over 25 years ago
00:26:25
and I haven't forgotten it.
00:26:27
Wow. I love that. Uh for so many
00:26:31
reasons. Let me ask this in in a
00:26:34
different way because you're somebody
00:26:35
who is you write books, people look to
00:26:38
you for thought leadership. um you're on
00:26:41
stages like people think of you as a
00:26:44
leader and and if you're thinking of
00:26:48
yourself as a servant who happens to
00:26:49
lead and you talk about like okay I can
00:26:52
be okay with being a servant who plums a
00:26:54
servant who does whatever the other
00:26:55
thing is that's a huge jump I think like
00:26:59
even for me like that's a huge jump to
00:27:01
think through how do I get to that point
00:27:03
because it seems like okay we're we're
00:27:07
in these positions we're in leading And
00:27:10
yeah, we're supposed to serve the people
00:27:12
around us. But I I love how you're
00:27:14
talking about it. How do you get there
00:27:16
from the other side of that question?
00:27:19
Yeah, it's a totally different
00:27:21
orientation point, isn't it? I mean,
00:27:22
it's almost like writing with your
00:27:23
opposite hand and it takes a while. So,
00:27:26
that's the first thing that there's
00:27:28
I think the easy thing as leaders is to
00:27:30
learn. The harder thing is to unlearn.
00:27:33
And this is one of the things that I've
00:27:35
had to unlearn. And I'm still unlearning
00:27:37
it. I'm not an expert in this. I just
00:27:38
may have a few more years ahead of you
00:27:40
of thinking through this and trying to
00:27:42
unlearn.
00:27:43
But number one, and and I forget who
00:27:45
said it, but it's been so helpful if
00:27:47
they they said, "If you think that
00:27:49
you're being a servant, it will be
00:27:51
revealed by how you respond when someone
00:27:54
treats you like one."
00:27:56
And if I'm treated like a servant and I
00:27:59
respond, "What are you doing?" And I get
00:28:01
defensive and angry and upset. I go I
00:28:05
I've got some work to do because I'm not
00:28:07
quite where I need to be as a servant.
00:28:10
Um that's the first thing I the other
00:28:12
thing when I'm um you know on stages as
00:28:15
you mentioned or or podcasting or being
00:28:17
interviewed I'm grateful for those but I
00:28:20
always have to uh ask sometimes with
00:28:22
great trembling Lord I want my inner
00:28:26
world and my outer world to match. You
00:28:28
know, you go to the tube in in London
00:28:30
and you ride the tube, they always say,
00:28:31
"Mind the gap." For leaders, if we don't
00:28:34
mind the gap between our personal lives
00:28:36
and our public lives, we're in trouble.
00:28:39
And so, for me, that's very important
00:28:41
that those are consistent. And I think
00:28:43
we've all been burned by people that
00:28:45
were living double lives of a private
00:28:47
and a personal and a public life that
00:28:49
was they did not mind the gap. Um, but I
00:28:52
also remember something that Simon
00:28:54
Synynic, he was on a podcast and someone
00:28:56
said,"Simon, you're one of the most
00:28:58
sought-after speakers in the world." Um,
00:29:00
and people pay you millions of dollars a
00:29:02
year to be able to do what you do, but
00:29:04
there are lots of other good speakers.
00:29:06
Why you? And he said, "I don't I don't
00:29:08
know, but I I remember his answer." He
00:29:10
said, "I'm not sure, but he said, I'll
00:29:12
tell you, when I'm invited to speak
00:29:15
somewhere and I go up on a on a stage
00:29:17
after I'm introduced," he said, "I
00:29:18
whisper something under my breath." He
00:29:21
said, 'I I whisper,"I am here to serve."
00:29:26
And he said, 'Most people go up on a
00:29:27
stage and they think that like the
00:29:29
people are there for me, to listen to
00:29:31
me. And he said, "No, no, no. When I'm
00:29:35
there, my job is to serve them." And he
00:29:38
said, "If I had to guess, that's
00:29:40
probably why I'm sought out uh so often
00:29:43
is because my orientation is different."
00:29:46
And I don't think he's a person of
00:29:47
faith, but I just I have stolen that.
00:29:50
And when I'm going somewhere and um I'm
00:29:53
introduced and there's, you know, I'm
00:29:54
walking up to the platform uh to the
00:29:56
podium,
00:29:58
I will simply before I click my mic on
00:30:00
on my lapel mic or my countryman, I I
00:30:02
will say I'm here to serve. I'm here to
00:30:06
serve. Not just on stage, but oftentimes
00:30:08
I'll try to show up early and say, "You
00:30:10
need anything to set up? Can I help in
00:30:11
any way? I'm here to add value to you.
00:30:14
This is my job." And to if there are
00:30:16
ways to to just find a need and do it.
00:30:19
And sometimes the smaller the need and
00:30:21
the more menial the task and the more
00:30:23
invisible it is, the better it is to
00:30:25
prepare me for my mind and my heart to
00:30:28
go up on stage where everyone sees me.
00:30:30
To make sure I'm serving off camera,
00:30:33
unrecorded and unseen puts me in the
00:30:36
right posture and mindset to be on stage
00:30:40
when I am seen.
00:30:41
Wow. I love that reframing that that's
00:30:44
so helpful to even think about and I
00:30:46
love that I I hadn't heard about the
00:30:49
Simon Synynic like what he whispers
00:30:50
before but I I love that too when when
00:30:53
you're doing all this coaching because I
00:30:55
know you work with a lot of leaders all
00:30:56
around the country maybe around the
00:30:57
world but all around the country you're
00:30:59
working with highlevel leaders what's
00:31:01
something that is a common thread where
00:31:03
you're like this is something they think
00:31:07
and this is something that I've seen
00:31:09
them reframe or that they don't know yet
00:31:12
that they need to reframe, but it's
00:31:13
helped make them better leaders.
00:31:15
Yeah. Well, every leader is different.
00:31:17
It's a great question. Every leader is
00:31:18
different, and I work with leaders in a
00:31:20
wide variety of contexts from division
00:31:22
one men's basketball coaches to, um,
00:31:25
college presidents to athletic
00:31:27
directors, pastors, uh, Anglican
00:31:29
bishops. Um, so there's a wide
00:31:31
Chick-fil-A operators, there's a wide
00:31:33
variety, but there are some principles
00:31:35
that do remain. And one of the things,
00:31:38
Chris, that I've noticed, and it's an
00:31:39
acronym, so I'm not talking about it in
00:31:42
a literal way, but I only work with
00:31:44
leaders who are fat and hungry. And of
00:31:46
course, the acronym there, faithful,
00:31:48
available, teachable, and hungry. You've
00:31:51
got to be faithful to the task that
00:31:53
you've been entrusted with. You've got
00:31:55
to be available to be present to show
00:31:58
up. You have to be teachable.
00:32:01
You've got to be teachable. If not,
00:32:03
there's just not humility there. there's
00:32:05
not a willingness to be a servant and
00:32:06
you've got to be hungry.
00:32:08
And um you know, I live here in the
00:32:09
Philadelphia area and Jason Kelsey uh
00:32:13
during the first Super Bowl uh during
00:32:15
the parade, he said, "Hungry dogs run
00:32:17
faster."
00:32:18
And I love that line. I because I want
00:32:21
to bend over backwards and work hard and
00:32:23
run with the hungry dogs. But one of the
00:32:25
things I tell the leaders I work with, I
00:32:27
will work hard. I will bend over
00:32:29
backwards, but I refuse to work harder
00:32:31
at your life and leadership than you do
00:32:33
because I cannot lead your life.
00:32:36
Only you can do that. But I walk
00:32:38
alongside of them and help them. So for
00:32:40
me, they've got to be fat and hungry.
00:32:42
The best leaders I've seen are fat and
00:32:44
hungry. All leaders are lifelong
00:32:47
learners. Um, and to me, that's really
00:32:50
important. The moment you stop learning
00:32:51
should be the moment you step down from
00:32:53
leading. And that's very important that
00:32:55
we we do that. And I think that's being
00:32:57
fat and hungry. So the leaders I work
00:32:59
with when they're fat and hungry, it's
00:33:01
amazing uh what can happen uh and how
00:33:05
they can gain perspective and draw on
00:33:07
their courage. Um but wisdom, courage,
00:33:10
and compassion are are three other
00:33:12
elements. And you've got to have wisdom.
00:33:15
A foolish leader is a very destructive
00:33:17
leader. Um
00:33:19
you've got to have courage because
00:33:21
leadership is not for wimps. Uh
00:33:23
sometimes we say, "I don't know what to
00:33:26
do. No one ever prepared me for this. Uh
00:33:28
or man, I feel so misunderstood. It's
00:33:32
people are assuming things about me of
00:33:33
things I said or didn't say or and that
00:33:36
that takes a lot of courage to do the
00:33:39
right thing even when it's the hardest
00:33:40
thing.
00:33:41
And then compassion again back to
00:33:44
motive. Is my motive truly to love
00:33:47
people? Uh to really want to see other
00:33:49
people succeed, not to do something for
00:33:52
me and then they become a cog in my
00:33:54
wheel. I just use them for utilitarian
00:33:57
reasons. No. Uh that I actually care
00:34:01
about them not just for what they do for
00:34:03
me,
00:34:04
but can I actually care for who they are
00:34:08
and to cheer them on? Because I want
00:34:10
people 20 or 30 years from now to at my
00:34:13
retirement party and you know the
00:34:16
question is that's often asked is uh
00:34:18
when you retire, what do you want people
00:34:20
to line up with tears in their eyes and
00:34:22
thank you for? And for me, I want people
00:34:25
to line up and thank me for saying, "You
00:34:27
know what? Um, you were the best boss I
00:34:29
ever had. You believed in me. You, we
00:34:31
might have disagreed, but you always
00:34:32
showed me respect.
00:34:34
You gave me responsibility I didn't
00:34:36
think I could do. You cheered me on. You
00:34:39
let me fail. You let me learn from it.
00:34:42
Um, you were never above me. Entitled.
00:34:45
You were, but you always treated me with
00:34:47
utmost respect." To me, that's what I
00:34:50
want to hear. that I actually showed
00:34:53
compassion and care for them. So, to me,
00:34:55
th those are some key uh elements that I
00:34:58
see in in the leaders that I work with
00:34:59
and incredible leaders I get to work
00:35:01
with. They're so inspiring. They inspire
00:35:04
me. I learn from them all the time. Uh
00:35:06
and it's such a joy. I'm a better person
00:35:08
because of what they teach me. And uh
00:35:12
that's an incredible privilege and
00:35:13
position to be in.
00:35:15
Well, we started talking about motive.
00:35:17
You talked a little bit about
00:35:18
motivation. Um, I'm curious. A lot of
00:35:22
people might have the right motive. They
00:35:24
get to a point where they've got the
00:35:25
right motive.
00:35:27
I would say they're even motivated
00:35:29
towards
00:35:30
accomplishing an end goal, which could
00:35:32
be anything.
00:35:34
But the gap between motivation and
00:35:37
accomplishment of whatever that
00:35:39
accomplishment is uh is such a big gap.
00:35:43
Um, and all of us have areas where we
00:35:46
really struggle with, I I think my
00:35:49
heart's in the right place. I'm really
00:35:50
motivated to do this, but boy, doing
00:35:53
this just is impossible or it's it's
00:35:56
hard or whatever it is. How do you help
00:36:00
people bridge that gap? Because I know
00:36:01
that's kind of the place that you step
00:36:03
into a lot is helping people bridge that
00:36:05
gap. So, they're a fat leader, if you
00:36:07
will, but at the same point, it's like
00:36:10
the amount of work it's going to take is
00:36:12
hard.
00:36:13
And sometimes they're they're motivated
00:36:16
but not motivated to do the right
00:36:18
things.
00:36:19
Yes, that's you're you're very
00:36:20
insightful on this Chris and it's a very
00:36:23
great question. Yeah, there are several
00:36:24
things and this is the privilege that I
00:36:26
have when people trust me to step in
00:36:28
with them to this um in their partner in
00:36:30
partnering with them in their in their
00:36:32
leadership journey.
00:36:34
Very few things can be done by
00:36:36
ourselves. One of the the taglines or
00:36:39
the things that we say frequently in our
00:36:41
organization is stop leading alone.
00:36:43
Never lead alone. And because when we
00:36:46
have community around us, and I don't
00:36:48
mean just the kumbaya, hold hands around
00:36:50
a campfire uh community idea, but when
00:36:53
we've got people where we're not the
00:36:55
lone ranger, where we've got people in
00:36:57
our corner that are cheering us on, but
00:36:59
also people that stick a finger in our
00:37:01
chest and poke us and say, "Hey, I love
00:37:03
you. You're being a bonehead. Stop. You
00:37:05
can be better than this. you're better
00:37:07
than that. And we need both. And so I
00:37:09
think we need community around us,
00:37:11
number one. Number two, and you know,
00:37:13
James Clear with Atomic Habits has
00:37:15
really uh highlighted this a lot, but
00:37:18
we've got to develop habits. Because as
00:37:20
he says, we don't rise to the occasion,
00:37:22
we fall to the level of our systems, and
00:37:24
our systems are our habits. And to me,
00:37:27
one of the important things when I'm
00:37:29
coaching leaders is to say,"Let's
00:37:31
develop some habits that would help you
00:37:34
become the kind of person that you feel
00:37:36
you're called to become." Um, and so,
00:37:39
for example, I love swimming. Uh, I'm
00:37:42
not, don't worry, no Olympic record is
00:37:44
being threatened uh in any way, shape,
00:37:46
or form, but but three days a week, I
00:37:48
love swimming. And for me, why do I love
00:37:50
swimming? Not because I'm fast. I never
00:37:52
was on a swim team. I didn't swim in
00:37:54
high school or college. Um, it's because
00:37:57
I want to be in shape and take care of
00:37:59
my heart. I've got a 19 and a
00:38:02
16-year-old and my sons are great.
00:38:04
They're not anywhere close to being
00:38:06
parents, but I want to be an amazing
00:38:08
grandparent. And so for me, I have a
00:38:10
vision of doing that. And so I've got a
00:38:12
community of people I swim with, number
00:38:14
one, but they all depend upon me to be
00:38:16
there at 7:30 Monday, Wednesday, Friday
00:38:19
at the YMCA pool. And so for me there
00:38:21
are habits and community that we engage
00:38:24
in because there are a lot of days Chris
00:38:26
when it's cold in January and February
00:38:28
and I go it's dark outside it's cold I
00:38:31
don't want to get out of my warm bed
00:38:33
but I know but it's a habit and I also
00:38:36
know I've got a community that will say
00:38:38
where were you Monday we miss you um
00:38:41
pushing me on toward that and so for me
00:38:43
that's where our with coaching one of
00:38:46
the things we do is walk alongside of
00:38:48
leaders in companioning with them to
00:38:51
challenge, encourage, remind, um,
00:38:55
cheer them on, but also to develop
00:38:58
habits, not our habits for them, but
00:39:00
what would be the habits that would be
00:39:01
helpful for them. And then also, we've
00:39:03
got resources and tools that we use to
00:39:05
help them um, some mental exercises and
00:39:08
reflection questions um, that can help
00:39:11
them move in that direction. So yeah,
00:39:13
Dallas Willard talks about vim vim that
00:39:16
we have a vision, we have intention and
00:39:19
we have means. A lot of people have a
00:39:21
great vision. I want to be a, you know,
00:39:22
Olympian. I want to make, you know, 5
00:39:24
million a year. Um, and that's great.
00:39:27
But if if we've got a a a goal without a
00:39:30
plan is just a wish, as Herm Edwards
00:39:33
said. And so, you know, the the road to
00:39:35
hell is paved with good intentions.
00:39:36
There's a lot of ways we could say that.
00:39:39
But if I don't have an intention as in
00:39:41
my intent I am committed to doing this
00:39:44
and then the means are what are my
00:39:46
habits what are the resources around me
00:39:49
what are the community the friends and
00:39:51
family that are going to push me toward
00:39:53
my intent which will help me reach my
00:39:56
vision and so I love that idea and we
00:39:58
work with leaders on vim vim vision
00:40:01
intention and means the goal the passion
00:40:05
then the commitment I'm I'm it's not
00:40:08
just a good idea I'm committed to it. I
00:40:10
have intent to do this. I'm resolved.
00:40:12
And then the means, the the supporting
00:40:14
environment and structure around me.
00:40:17
I love that. Vim, easy to remember, easy
00:40:21
to think through, but I think the the
00:40:23
clear part that I heard you say before
00:40:25
that was the community aspect is really
00:40:28
something that people need in place,
00:40:30
right, to help them actually execute.
00:40:33
Whether it be with one-on-one with the
00:40:34
coach or whether it be in a community of
00:40:36
other people like you're talking about
00:40:37
with your people you swim with, like the
00:40:39
community aspect. I guess I hadn't
00:40:41
thought through that, but yeah, it I
00:40:43
love that.
00:40:44
Yeah. Well, I remember when I was at
00:40:46
Taylor, I wanted to lift early in the
00:40:48
mornings and uh I was like, "Oh, that's
00:40:50
great. You know, I'll do it." And of
00:40:51
course, I go for two two mornings in a
00:40:53
row and then it's cold and I'm tired and
00:40:55
I sleep in and I don't feel like it. But
00:40:57
when my friend Adam down the hall said,
00:40:59
"We're going to lift together and we're
00:41:01
going to leave at 7 a.m. every morning
00:41:03
to go lift." Uh, and there are times I'd
00:41:05
hit the snooze button and he'd open my
00:41:07
door at 7:01. What are you doing? Let's
00:41:10
go. We got to go, Briggs. And at first I
00:41:14
hated him for it. But here's the thing,
00:41:16
Chris, for six months. Uh, we hardly
00:41:19
missed a day.
00:41:21
Yeah.
00:41:21
And I realized it was that piece that
00:41:23
Adam was depending upon me. And
00:41:24
sometimes he'd come in my room and yank
00:41:27
the covers off off of me and say, "Let's
00:41:29
go. Get your shoes on. Let's go." And I
00:41:31
realized, even though I hated Adam in
00:41:33
the moment, later I said, "Adam, I'm
00:41:35
grateful for you because I wouldn't have
00:41:37
gone
00:41:38
if you weren't going with me." And he
00:41:41
said, 'You know what? Me either. He
00:41:43
said, 'Even though I was the one
00:41:44
charging in your room, I knew that if I
00:41:47
didn't get out of bed, you might be
00:41:48
coming doing that for me. And uh and
00:41:51
that's the power of community. We need
00:41:52
each other in those moments.
00:41:54
I love that. Well, Jar, I want to finish
00:41:57
with 10 rapidfire questions,
00:42:00
and you just answer with the first thing
00:42:01
that comes to mind. No wrong answer.
00:42:04
Okay.
00:42:04
Who's the first person you think of when
00:42:07
I say servant leadership?
00:42:09
My dad.
00:42:12
Five words the most describe you?
00:42:15
Wow.
00:42:16
Intentional. Uh thoughtful. Um outsider.
00:42:22
Uh reader. Um
00:42:30
that's a good one. Uh leader maybe.
00:42:34
I [laughter] like it. Favorite book or
00:42:36
author? Oh, hard to narrow down a
00:42:40
favorite book. I do have favorite
00:42:41
authors. Hard to narrow down a favorite
00:42:44
authors, but I think I'd say Eugene
00:42:45
Peterson.
00:42:47
Didn't I was reading one of your books.
00:42:49
Didn't he forward one of them or like he
00:42:51
wrote something at the end that I saw?
00:42:53
Yeah, he did. He he for he wrote the
00:42:54
forward to my book fail. But uh I'm
00:42:57
really grateful he he mentored me for 12
00:42:59
years up until he died. And I'm so
00:43:01
grateful to be shaped by him
00:43:03
and uh maybe that's why I choose him as
00:43:06
my favorite author because he was such a
00:43:08
dear friend to me.
00:43:09
That's cool. All right. Favorite food?
00:43:12
Puerto Rican.
00:43:14
Wow. Favorite thing to do in your free
00:43:16
time.
00:43:18
Read if I've got a little bit of time.
00:43:20
Uh go to a Phillies game if got a little
00:43:22
bit more time or be on my kayak out on
00:43:24
the river if I've got a little bit more
00:43:26
time than that.
00:43:27
Wow. What's a surprising fact about you?
00:43:31
Um,
00:43:33
I uh went to trapeze school and
00:43:36
absolutely loved it and would highly
00:43:39
recommend it to anybody else who might
00:43:40
be interested.
00:43:42
I love that. Wow. All right. Favorite
00:43:44
place you've been?
00:43:46
Uh, lived and studied for a semester
00:43:48
abroad in Jerusalem. Uh, it's my
00:43:51
favorite city in the world.
00:43:52
Is there anywhere in the world you want
00:43:53
to go that you have not been to yet? Oh
00:43:56
man, there's so many places. I I think I
00:43:58
would love to hike Machu Picchu.
00:44:01
All right. Best advice you've ever
00:44:03
received.
00:44:04
You show me your friends, I'll show you
00:44:06
your future.
00:44:08
Love that. All right. Finally, this is a
00:44:10
podcast on servant leadership. I know
00:44:12
we've talked about this a little bit,
00:44:14
but why should people care about being
00:44:15
better servant leaders?
00:44:17
Yeah. And like like we talked about,
00:44:19
better to be a servant who leads than a
00:44:21
leader who serves. But I can think of no
00:44:23
better way to live your life than for
00:44:27
something greater than ourselves, a
00:44:29
greater mission and on behalf of others.
00:44:32
Because if we live for ourselves with
00:44:34
the arrows pointing in, we live a pretty
00:44:36
small and purposeless life. But the
00:44:39
leaders and the people who have the
00:44:42
greatest amount of purpose and mission
00:44:44
and conviction and significance in life
00:44:47
are those that live with their arrows
00:44:48
pointed out. And if we're going to live
00:44:50
with our errors pointed out, we better
00:44:52
have a posture that looks to serve
00:44:54
people everywhere we go.
00:44:56
I love that. Well, J.R., thank you for
00:44:58
being on the podcast. Uh, I love the way
00:45:02
you phrased who should read your book.
00:45:04
Can you say that again? That one
00:45:05
sentence of like who should read the
00:45:07
questions book?
00:45:09
Yeah. Well, the quality of your life is
00:45:11
determined by the quality of the
00:45:13
questions you ask God, yourself, and
00:45:14
others. And so, if people are interested
00:45:16
in that, great. And if they're not, no
00:45:18
big deal. No judgment. Uh but uh there's
00:45:21
no way we can live a higher quality life
00:45:25
without asking better questions.
00:45:27
I love that. And for those listening,
00:45:28
we'll throw it in the description so
00:45:30
people can find it, read it, and even
00:45:32
start following some of the stuff you're
00:45:33
doing and and sharing all online. You're
00:45:36
everywhere. So, thank you for being
00:45:37
here, too.
00:45:38
Well, Chris, thanks so much. And I will
00:45:40
say this, you ask great questions.
00:45:42
You've given me a gift today. Seriously,
00:45:44
you've been a servant by extending
00:45:46
hospitality and a real gift to me by
00:45:48
your question. So, thank you for that. I
00:45:50
really appreciate it.
00:45:51
Well, excited that you were willing to
00:45:53
do this and looking forward to seeing
00:45:54
where it goes.
00:45:56
Thanks so much. Thank you for listening
00:45:58
to this episode of the Servant
00:46:00
Leadership Podcast. If you enjoyed what
00:46:03
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